TERMS & CONDITIONS
Defective Return Policy
In the event that an item purchased from Beyondscrolls is defective, we will exchange the disc under the manufacturer's warranty for a copy of the same title, provided the title is still currently available in our regular inventory. If the title is no longer available, or has been reissued by another studio, or is no longer covered by the manufacturer's warranty, this warranty is void. Proof of purchase is mandatory, and discs will be exchanged only. No refunds!
The customer is responsible for all shipping charges for returned items.
This warranty does not cover the following:
* Physical damage from shipping handling, abuse, or operation of defective or maladjusted equipment.
* Any disc not in pristine "like new" condition.
* Discs, jackets, or cases that show excessive wear beyond the normal handling required to detect a defect including, but is not limited to, discs used for rental and discs, jackets, and cases that have been marked with stickers, ink, or any other non-removable materials.
* Any disc that does not clearly show an audio or video defect. 'Did not like', 'poor transfer (video) quality' or 'I did not like the subtitles' are not acceptable defects.
Unfortunately, certain models of DVD players are not able to play certain DVDs. Beyondscrolls cannot be held responsible for discs that cannot be played on certain systems. However, Beyondscrolls will exchange the incompatible title with another title provided the warranty conditions are met. Items not accepted under the terms of this warranty will be returned, freight collect, to the sender.
Defective exchanges must be accompanied by the following information:
* The brand name of your Laserdisc or DVD player.
* The exact location (time, chapter, frame, side) of the defect.
* The nature of the defect (e.g., disc skips at 30 min, chap 3, side 1).
Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
* Your name, address and telephone number.
* A copy of your Beyondscrolls receipt as proof of purchase.
* The reason why you are returning the title.
When returning items to us, use a sturdy carton that will prevent damage to the disc. Do not use a Jiffy Bag, brown paper, or other soft containers. It is strongly suggested that discs be returned via the U.S. Postal Service Priority Mail, for shipping charges between $3 to no more than $10. To save money on shipping, do not use a third party shipping or packaging service. Parcel post packages will require insurance to be purchased separately.
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